Online Reputation Management

In today's hyperconnected digital world, your brand's reputation is a priceless asset. Every interaction, online mention, or review has the potential to shape public perception. That's where Online Reputation Management (ORM) comes into play.

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At Better CX, we understand that your brand's reputation is a delicate ecosystem that requires careful tending. Our ORM services are designed to help you proactively manage and enhance your online image, ensuring that your business is perceived in the best possible light.

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Some of the key ORM services we offer:

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• Online Brand Monitoring: We continuously track online mentions of your brand across the internet, including social media, review websites, news articles, and blogs.

• Review Management: We manage and respond to customer reviews on platforms like Amazon, Google  Business Reviews, Google Playstore, iOS Appstore, Trustpilot, and others to maintain a positive brand reputation and address concerns promptly.

• Review Generation: We encourage satisfied customers to leave positive reviews on relevant platforms, improving the overall brand reputation score.

• Sentiment Analysis: We analyze sentiment around your brand mentions to gauge whether they are positive, negative, or neutral thereby understanding public perception.

• Content Removal: We can assist in removing or mitigating negative content that violates terms of service on websites, such as defamatory posts, false information, or personal attacks.

• Reporting & Analytics: We provide you regular reports on online reputation metrics, including mentions, sentiment, and the impact of ORM efforts.