Our Story
Welcome to Better CX, your strategic partner in driving business growth through exceptional customer experiences. Founded in 2023 by industry leaders with 20+ years of expertise in customer service and startup CX design, we specialize in transforming CX into a powerful driver of sales and revenue.​
We believe that exceptional customer experiences are the key to higher conversions, increased retention, and maximizing every customer’s lifetime value. Our proven methodology helps businesses not only delight their customers but directly increase revenue—by addressing the friction points that cost you sales and streamlining every touchpoint for efficiency and growth.
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Across industries, Better CX has empowered companies to achieve measurable uplifts in sales, faster lead conversions, and record-breaking NPS scores. Our tailored solutions turn everyday interactions into powerful moments that boost your bottom line, giving you a competitive edge.
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​Ready to see real business results? Contact us for a complimentary CX Audit and discover how we can accelerate your growth by making every customer experience count.
Mission
Our mission is to empower businesses to create exceptional customer experiences that drive loyalty, retention, and revenue growth. We do this by providing customized CX solutions and expertise that help our clients differentiate themselves in a crowded market.
Our vision is to be the leading CX consultancy firm, recognized for our innovative approach and measurable impact on client success. We strive to create lasting partnerships with businesses across industries, helping them to create experiences that exceed customer expectations and drive sustainable growth.
Vision
Our Methodology
Understanding Customer Challenges
It all starts with identifying the key pain points impacting customer experience. Understanding these challenges help companies identify areas where they can differentiate themselves from competitors and improve customer satisfaction, loyalty, and retention.
Effective Execution, Improved CX
Timely execution of CX projects to reduce customer effort by way of self-support options, hiring, training & upskilling of the support team, identifying & improving KPIs, and collaborating with other teams to improve processes and reduce pain points across the customer lifecycle.
Defining CX Strategy
Defining CX strategy involves creating an actionable plan to deliver a positive and meaningful omnichannel experience involving all departments and not just customer service teams. Creating the right strategy goes a long way to ensure biggest customer challenges are prioritized and solved.