The Story
Welcome to Better CX, a leading customer experience consultancy firm started in 2023 by founders who have over 20 years of experience in customer service and helping multiple startups set up and optimize their customer experience strategies.
​
As industry experts, we understand the importance of delivering exceptional customer experiences that drive loyalty, retention, and revenue growth. Over the years, we have worked with businesses across industries and helped them achieve measurable success by creating seamless and engaging experiences for their customers.
We are committed to delivering exceptional value to our clients and helping them succeed in a highly competitive marketplace. Contact us to learn more about our CX solutions and how we can help transform your business.
Mission
Our mission is to empower businesses to create exceptional customer experiences that drive loyalty, retention, and revenue growth. We do this by providing customized CX solutions and expertise that help our clients differentiate themselves in a crowded market.
Our vision is to be the leading CX consultancy firm, recognized for our innovative approach and measurable impact on client success. We strive to create lasting partnerships with businesses across industries, helping them to create experiences that exceed customer expectations and drive sustainable growth.
Vision
Our Methodology
Understanding Customer Challenges
It all starts with identifying the key pain points impacting customer experience. Understanding these challenges help companies identify areas where they can differentiate themselves from competitors and improve customer satisfaction, loyalty, and retention.
Effective Execution, Improved CX
Timely execution of CX projects to reduce customer effort by way of self-support options, hiring, training & upskilling of the support team, identifying & improving KPIs, and collaborating with other teams to improve processes and reduce pain points across the customer lifecycle.
Defining CX Strategy
Defining CX strategy involves creating an actionable plan to deliver a positive and meaningful omnichannel experience involving all departments and not just customer service teams. Creating the right strategy goes a long way to ensure biggest customer challenges are prioritized and solved.